Yes you may port your phone number at anytime however, if you under a contract that requires an early disconnect fee, you would be solely responsible for paying any such fees in addition to any outstanding balance owed to your old carrier.
Can I port my phone number if it is under a contract?
When should I cancel my old carrier’s account?
Do not cancel your service until your number has successfully ported to KloudTel. Disconnected numbers CANNOT be ported.
How long will it take to port my number to KloudTel?
In the United States the porting process takes a MINIMUM of 10-15 business days from when your completed LOA and a copy of your current bill is submitted. In Canada the porting process takes a MINIMUM of 5-15 business days from when your completed LOA and a copy of your current bill is submitted.
Do you guys offer internet service?
No. We suggest checking comparative quality and rates from all Cable and DSL internet providers in your area.
Can I be reached when I’m away on vacation?
Yes. If you are planning to be away from the office, we can forward calls to your cell phone.
Can I take my existing phone number with me?
Yes. Your phone number is your property. However, some VoIP providers make customers sign an agreement not allowing them to do so.
How do I contact someone for help?
Technical Support can be reached by opening a support ticket, by email at [email protected] of if you prefer you can call us at 1-877-MYVOIP-9.
What form of payment is accepted?
A credit, debit card, or eCheck is required for our service.
Do I have to sign a contract?
No. Our customers stay with us because they want to. That said agreements will get you discounted services.
Can my security system work with KloudTel?
You cannot use a security system with KloudTel. VoIP requires continuous power. If you lose power, you will not be able to use any phone connected to VoIP. More importantly, the security system will not send a signal to your monitoring center. You may opt to retain an analog phone line from a local provider to keep using this service.
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